Web design and development
I need a new website. Where do we start?
With a conversation about the business rather than the site. Send a message saying what you do and where customers come from now, and you get a scope and a price back within a day or two.
Next step
Tell me about the business. Get a fixed quote.
A few lines on what you sell, who buys it and what is not working yet. I reply myself within one business day, and the price comes in writing before any work starts.